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Terms of Service

Last updated: June 2026

1. Agreement to These Terms

By creating an account, accessing, or using OriginShot (the "Service"), you agree to be bound by these Terms of Service (the "Terms") and by our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service. The Service is operated by the provider of OriginShot ("the Company", "we", "our", or "us").

You must be at least 18 years old and able to form a legally binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements, and that any information you provide is accurate. If you use the Service on behalf of a business, you represent that you are authorised to bind that business to these Terms, in which case "you" refers to that business.

2. Definitions

  • "Plan" — a paid subscription tier that allocates a monthly quantity of Credits.
  • "Credit" — the unit consumed each time the Service performs a generation. Credits have no cash value.
  • "Billing Cycle" — the recurring period (typically one month) for which a Subscription is charged and Credits are allocated.
  • "Content" — the product images and other materials you upload to the Service.
  • "Output" — the images, titles, tags, descriptions, and other materials the Service generates from your Content.

3. The Service

OriginShot provides AI-assisted product-photography compositing and listing generation. The Service processes images you upload and generates background scenes, titles, tags, and descriptions intended for use on the Etsy marketplace. The Service is provided to assist you; it does not guarantee any particular search ranking, sales, traffic, or other commercial outcome.

4. Service Availability and Changes

The Service depends on third-party AI-processing and infrastructure providers, and on compute capacity we arrange in advance. For that reason, we may add, change, suspend, limit, or discontinue all or part of the Service at any time, with or without notice, and we may impose usage limits or restrict access in our reasonable discretion. We do not guarantee that the Service will be available, uninterrupted, or free of errors. Features identified as beta, preview, or experimental are provided on an "as is" basis and may be changed or removed at any time. We are not liable to you for any modification, suspension, or discontinuation of the Service, except as required by law.

5. Accounts and Security

You are responsible for the activity that occurs under your account and for keeping your credentials confidential. You agree to provide accurate registration information, to keep it current, and to notify us promptly of any unauthorised use of your account. You may not share your account or resell access. You also may not create multiple accounts to evade a suspension, ban, or usage limit, or to abuse any free trial, promotion, or new-customer offer. We may refuse, suspend, or terminate accounts as described under "Suspension and Termination" below.

6. Your Content

You retain all ownership of the Content you upload. By uploading Content, you grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, process, and transmit that Content solely to operate and provide the Service to you, including transmitting it to the third-party AI-processing and infrastructure providers we use to run the Service, as described under "Third-Party Services" below. This licence ends when you delete the Content or close your account, except for residual copies retained for a limited period as described in our Privacy Policy or as required by law.

You represent and warrant that you own or have all rights necessary to upload your Content and to grant this licence, and that your Content does not infringe any third party's rights or violate any law. You are solely responsible for your Content.

7. AI-Generated Output

Subject to your compliance with these Terms and payment of applicable fees, we assign to you whatever rights we hold in the Output generated from your Content, so that you may use that Output for your own commercial purposes, including listing your products on Etsy. You are responsible for reviewing all Output before you publish or rely on it.

Because the Service uses generative AI, Output is provided on an "as is" basis and may contain errors. Similar or identical Output may be generated for other users, and we do not warrant that Output is unique, accurate, non-infringing, or fit for any particular purpose. Titles, tags, and descriptions are suggestions you should verify before use.

8. AI Model Training

We do not use your Content or your Output to train artificial-intelligence models. Your Content is transmitted to third-party AI-processing providers solely to generate your Output, and is handled in accordance with our Privacy Policy. Those providers process your Content under their own terms; we do not authorise them to use your Content to train their models for purposes unrelated to providing the Service to you.

9. Feedback

If you send us feedback, ideas, or suggestions about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use them for any purpose without any obligation, attribution, or compensation to you.

10. Acceptable Use

You agree not to, and not to permit anyone else to:

  • Use the Service in violation of any applicable law, regulation, or third-party right.
  • Upload Content that is illegal, harmful, hateful, harassing, defamatory, obscene, sexually explicit, or that infringes intellectual-property or privacy rights.
  • Upload an image that depicts a person without the rights and consents required by law, or use the Service to create misleading or deceptive depictions of a real person (for example, "deepfakes") or non-consensual intimate imagery.
  • Create, upload, or generate any content that sexualises or depicts a minor — this is strictly prohibited and will be reported to the relevant authorities.
  • Generate content that promotes self-harm, violence, terrorism, or discrimination, or that spreads false information intended to deceive or harm others.
  • Impersonate any person or entity, or misrepresent your affiliation with anyone.
  • Scrape, data-mine, harvest, or use bots, spiders, or other automated means to access the Service, except through interfaces we expressly authorise.
  • Reverse-engineer, decompile, or attempt to extract or copy the Service's source code, models, or algorithms.
  • Copy, resell, sublicense, or otherwise commercialise access to the Service, or use it to build a competing product.
  • Introduce malware or any harmful code, or interfere with, overload, or disrupt the Service or its infrastructure, or circumvent its security, rate limits, or access controls.
  • Attempt to gain unauthorised access to the Service, other accounts, or our systems, or harass our staff or other users.

You also represent that you are not located in, or a national or resident of, any country or person subject to applicable trade sanctions or export-control restrictions, and that you will not use the Service in violation of such laws.

11. Plans, Credits, and Subscriptions

11.1 Plans and Credits

Paid Plans allocate a fixed quantity of Credits at the start of each Billing Cycle. Each generation consumes one or more Credits. The current price and Credit allowance of each Plan are shown on our pricing page at the time you subscribe.

11.2 Nature of Credits

Credits are a limited licence to use the Service, not property or currency. Because we reserve and pay for generation capacity for each Billing Cycle based on your Plan, Credits:

  • are allocated per Billing Cycle and do not roll over — unused Credits expire at the end of the Cycle;
  • have no cash value, are non-transferable, and cannot be redeemed, sold, or exchanged for money;
  • are forfeited, without refund, when your Subscription is cancelled, lapses, or is terminated.

11.3 Billing and Payment Processing

Subscriptions are sold and processed through a third-party payment provider that acts as the merchant of record and/or payment processor for your purchase. By subscribing, you authorise us and that provider to charge your selected payment method for the applicable fees, taxes, and recurring charges. Your payment-card details are handled by that provider and its processors; we do not store full card numbers. All fees are stated and charged in the currency shown at checkout. Your purchase is also subject to the payment provider's terms.

11.4 Automatic Renewal

Subscriptions renew automatically. Unless you cancel before the end of the current Billing Cycle, your Subscription will automatically renew for a further Billing Cycle and your payment method will be charged the then-current fee, on a recurring basis, until you cancel. Automatic renewal keeps your Plan and Credits active without interruption from one Cycle to the next. By subscribing you consent to these recurring charges.

11.5 Taxes

Stated prices may exclude applicable taxes (such as VAT or sales tax). You are responsible for all taxes associated with your purchase, except for taxes based on our net income. Where we or our payment provider are required to collect such taxes, they will be added to your charge.

11.6 Price Changes

We may change Plan prices or Credit allowances. We will give you reasonable advance notice, and any change takes effect at the start of your next Billing Cycle. If you do not agree to a change, your remedy is to cancel before it takes effect; continued use after the change constitutes acceptance.

11.7 Plan Changes

You may upgrade or downgrade your Plan. Unless stated otherwise at checkout, changes take effect from your next Billing Cycle, and Credit allocations adjust accordingly. Credits do not transfer between Cycles when you change Plans.

11.8 Failed Payments

If a payment fails, we may retry the charge and may suspend or limit your access to the Service until payment is received. We are not liable for any loss resulting from suspension due to non-payment.

11.9 Cancellation

You may cancel at any time from your account settings or the billing portal. Cancellation stops future renewals; your Plan and remaining Credits remain available until the end of the Billing Cycle you have already paid for, after which access and any unused Credits end. Cancellation does not, by itself, entitle you to a refund of fees already paid (see "Refunds" below).

12. Refunds

12.1 Subscription Fees

Every generation immediately consumes paid compute (GPU) capacity that we purchase from our AI-processing providers — a cost we incur the moment you run a generation and cannot recover. For that reason, and except where a refund is required by applicable law, all subscription fees are non-refundable, and we do not provide refunds or credits for partially used Billing Cycles, unused Credits, or periods during which your account was open but unused. Where you have a mandatory statutory right to a refund or to cancel (for example, certain consumer rights), nothing in these Terms limits that right.

12.2 Credit Refund Requests

If you believe a generation was unsuccessful, defective, or did not meet your expectations, you may ask us to refund the associated Credit to your account. We review each request individually. Because the compute cost of a generation is incurred the moment it runs, re-crediting is a matter of goodwill rather than an obligation. Whether to accept any such dispute and re-credit your account is determined by us in our sole and absolute discretion, and our decision is final and binding. Any credit refund we grant is issued solely as Credits added back to your account, carries no cash value, and is not a monetary refund. Nothing in this section obliges us to grant a credit refund or entitles you to one.

12.3 Chargebacks

If you initiate a chargeback or payment dispute instead of contacting us, we may suspend or terminate your account and dispute the claim with records of your use of the Service. Please contact us first so we can try to resolve the issue.

13. Pixel-Lock Guarantee

If a OriginShot-generated image alters even a single pixel of the product region of your original uploaded image, as isolated by our compositing engine, we will refund that generation Credit to your account. This guarantee is the one circumstance in which a credit refund is granted automatically rather than at our discretion under "Credit Refund Requests" above. The guarantee applies to the isolated product region only and is satisfied by re-crediting your account; it does not entitle you to a monetary refund.

14. Third-Party Services, Etsy, and Links

The Service relies on third-party providers, including AI image-processing providers, a payment provider, and authentication, storage, security, and hosting providers. By using the Service, you acknowledge that your Content and data are processed by these providers as needed to deliver the Service, subject to their terms and to our Privacy Policy. We are not responsible for the acts or omissions of third-party providers.

The Service may contain links to third-party websites or resources that we do not control. We provide them for convenience only and are not responsible for their content, terms, or privacy practices; your use of them is at your own risk.

OriginShot is an independent service and is not affiliated with, endorsed by, or sponsored by Etsy, Inc. "Etsy" is a trademark of Etsy, Inc. You are solely responsible for ensuring that your listings and use of Output comply with Etsy's terms and policies.

15. Intellectual Property

The Service, including its software, models, design, and the OriginShot name and logo, is owned by the Company and its licensors and is protected by intellectual-property laws. Except for the rights expressly granted to you in these Terms, we reserve all rights in the Service. You may not copy, modify, distribute, frame, or create derivative works of the Service, or use our trademarks, without our prior written permission.

16. Copyright and Takedowns

We respect intellectual-property rights and expect users to do the same. If you believe Content or Output available through the Service infringes your copyright, please email us at hello [at] originshot.com with: (a) identification of the copyrighted work; (b) identification of the material you claim is infringing and where it is located; (c) your contact details; (d) a statement that you have a good-faith belief the use is not authorised; and (e) a statement, made under penalty of perjury, that the information is accurate and that you are the rights holder or authorised to act on their behalf. We will review valid notices, remove infringing material where appropriate, and may terminate the accounts of repeat infringers.

17. Disclaimers

The Service and all Output are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that Output will be accurate, reliable, or achieve any specific result. Output and listing suggestions are provided for your convenience and are not legal, business, tax, or other professional advice. You are responsible for your own compliance with applicable laws and with Etsy's policies. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

18. Limitation of Liability

To the maximum extent permitted by law, the Company will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, business, or the cost of substitute services, arising out of or related to the Service, even if advised of the possibility of such damages. To the maximum extent permitted by law, the Company's total aggregate liability arising out of or related to the Service is limited to the greater of the amount you paid to us in the 30 days immediately before the event giving rise to the claim, or USD 100. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

19. Indemnification

You agree to indemnify and hold harmless the Company and its officers, employees, and providers from and against any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of your Content, your use of the Service, your Output, or your breach of these Terms or of any law or third-party right. We may assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with us.

20. Suspension and Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, if your use poses a risk to the Service or others, for non-payment, or as required by law. On termination, your right to use the Service ends and any remaining Credits are forfeited without refund, except for amounts that must be refunded under applicable law. Sections that by their nature should survive termination — including those on Your Content, AI-Generated Output, Feedback, Refunds, Intellectual Property, Copyright and Takedowns, Disclaimers, Limitation of Liability, Indemnification, and Governing Law — will survive.

21. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as by email or an in-product notice, and we will update the "Last updated" date above. Changes take effect when posted unless stated otherwise. It is your responsibility to review the Terms periodically. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service.

22. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which the Company is established, without regard to its conflict-of-laws rules, and the courts of that jurisdiction will have exclusive jurisdiction over any dispute, except where applicable mandatory consumer-protection law gives you the right to bring proceedings in your own place of residence. Before bringing a formal claim, you agree to contact us to seek a good-faith resolution. To the extent permitted by applicable law, any claim arising out of or related to the Service must be brought within one year after the claim arose, after which it is permanently barred.

23. General

These Terms, together with the Privacy Policy, are the entire agreement between you and the Company regarding the Service and supersede any prior agreements. If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions remain in effect. Our failure to enforce any right is not a waiver of it. You may not assign these Terms without our consent, and any attempt to do so is void; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for any failure or delay caused by events beyond our reasonable control.

You consent to receive communications from us electronically, including by email and through notices posted in the Service, and you agree that these satisfy any legal requirement that such communications be in writing. We may give you notice at the email address associated with your account; you may give us notice at the contact address below.

24. Contact

Questions about these Terms? Email hello [at] originshot.com.